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Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Prime Glazing‘s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Prime Glazing‘ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Head Office, Bankfield Works, 5 Emlyn Street, BL4 7EB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. to learn more about our cookie policy click here .
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



PREMIER CLUB Scheme Terms and Conditions


  1. Introduction
    The Scheme is operated by PREMIER GLAZING SUPPLIES LTD under which points may be collected on the purchase of qualifying PREMIER products only. These may be exchanged for specified reward goods and services.
  2. Definitions
    “Account” your account with the Scheme, detailing Points collected, and Points redeemed.

“Business Support Item” relates to a reward that provides support, for example, training, installation support or some other non-product related reward.

” PREMIER GLAZING SUPPLIES LTD ” or “PREMIER ” may be used throughout the document to describe PREMIER GLAZING SUPPLIES LTD;

“Points” points awarded to you by PREMIER;

“Qualifying Products” those PREMIER products for which Scheme Points will be awarded, as determined by PREMIER;

“Redemption Value” the redemption value of Scheme Points when used to redeem Scheme Rewards as determined by PREMIER;

“Rewards” the goods and services which may be purchased or redeemed using Points as determined by PREMIER;

“You” the, partnership or limited company who has applied to join and who has been accepted by PREMIER into the Scheme.

  1. Scheme Administration and Communications

To qualify for offers, points and rewards you must clearly include your membership number at the point of order.  Points will only become valid once outstanding invoices are paid in full.  Points cannot be added to your account retrospectively.

  1. Scheme Membership
    4.1 Membership of the Scheme is open to limited companies or limited liability partnerships who supply and install products manufactured by PREMIER and whose principal place of business is situated in the UK.

Businesses and/or individuals must be registered with the appropriate professional bodies and PREMIER can refuse or cancel membership at any time without notice or redemption of points or discounts as part of the scheme.

4.2 Membership is not open to consumers, namely natural persons acting for purposes outside their business. By becoming a member, you represent to PREMIER that you are acting for purposes within your business.

4.3 Membership of the Scheme is at the sole discretion of PREMIER, and PREMIER shall not be obliged to accept any applications for membership of the Scheme.

4.4 Membership of the Scheme is not available to persons under the age of 18 and the Rewards may not be redeemed or purchased by persons under the age of 18. You are responsible for ensuring that this age limit is strictly adhered to.

4.5 When you apply to become a member of the Scheme you agree that your application and membership of the Scheme shall be governed by these terms and conditions.

4.6 You must ensure that all information you provide to PREMIER is accurate, and you must keep your contact and other details up to date, using the forms provided. If you remove details which PREMIER needs to administer your membership, PREMIER may require you to supply alternative details or may terminate your Membership.  PREMIER may from time to time require you to reconfirm your details are correct. If you fail to do so within 14 days of a request, PREMIER may in its sole discretion terminate your membership of the Scheme immediately and without further notice to you which may result in loss of any points accrued to date.

4.7 Your membership of the Scheme and the benefit of your Points are personal to you, and you may not assign or transfer your Membership Agreement or such benefit to any other person, or create a charge over or declare a trust over your Membership Agreement or such benefit.

4.8 You are responsible for management of any documentation, usernames and passwords provided in connection with the Scheme, and PREMIER shall not be responsible for any misuse of such documentation, usernames and passwords, or any fraud committed using such documentation, usernames and passwords.

4.9 Your Membership to the scheme will become inactive and closed if you do not register a sale within 18 months and will result in loss of any points or rewards accrued to date.

  1. Qualifying Products
    5.1 You will be awarded Points for each Qualifying Product which you purchase. PREMIER may determine and change from time to time without prior notice to you the products that qualify for Points.

5.2 The number of Points awarded for a qualifying PREMIER product will be stated on the quote or email promotion. PREMIER may determine and change from time to time without notice to you how many Points will be awarded for a Qualifying PREMIER Product.

  1. Points
    6.1 Points are valid for 12 months and/or up to the end of each calendar year from and including the day those Points are credited to your Account. If you do not use your Points within that period, those Points will cease to be valid.

6.2 Your accumulated Points balance may be checked no more than once a month by emailing quotes@prime-glazing.co.uk

6.3 Points may only be used to redeem rewards and may not be exchanged for cash. Points cannot be used to finance pre-arranged or external direct purchases.

6.4 PREMIER reserves the right to introduce additional levels of membership in accordance with any changes to its own terms and conditions.

6.5 Only PREMIER products that have been paid for on time in full will be eligible to earn rewards points.

6.6 Points cannot be claimed in conjunction with any other forms of financial support i.e. installation support or any other discount.

  1. Scheme Rewards
    7.1 PREMIER may determine and change the nature and quantity of Rewards which are offered from time to time without prior notice to you. All Rewards are subject to availability, and you should not assume that any given Reward will be available or continue to be available in the future or at any stated Redemption Value.

7.2 To the fullest extent permitted by law PREMIER shall have no liability to you (whether in contract or tort, or under statute, or for breach of contract, negligence, breach of statutory duty, or otherwise howsoever) with respect to the scheme rewards, including with respect to safety, quality, fitness for purpose, compliance with description or otherwise, or with respect to any delay in delivery. For the avoidance of doubt, all warranties, terms and conditions implied by statute, common law, custom or otherwise as to the safety, condition or quality of the scheme rewards, or the fitness for purpose of the scheme rewards, or correspondence of the scheme rewards with any sample or description, are hereby excluded.

  1. Business Support Items
    8.1 Regarding Business Support Items, for example training courses, PREMIER may determine and change the nature and quantity of these items which are offered from time to time without prior notice to you. All such items are subject to availability, and you should not assume that any given items will be available or continue to be available in the future or at any stated Redemption Value.

8.2 Where separate terms and conditions apply to certain Business Support Items, e.g. Manufacturer Training these costs will be communicated to you and you will be responsible for these costs.

  1. PREMIER General Liability
    PREMIER excludes and shall not have liability to you (whether in contract or tort, or under statute, or for breach of contract, negligence, breach of statutory duty, or otherwise howsoever) for any of the following types of loss or any losses resulting there from:

9.1 any special, indirect or consequential loss;

9.2 any loss of profit, use, expectation, anticipated savings, data, production, business, revenue, contract or goodwill;

9.3 any costs or expenses, liability, commitment, contract or expenditure incurred in reliance on or in the expectation of the scheme rewards being provided in accordance with the scheme; or

9.4 losses suffered by third parties or your liability to any third party.

  1. Force Majeure
    PREMIER shall not be in breach of your Membership Agreement where PREMIER fails to perform or delays in performing any obligations which it has to you under your Membership Agreement or in relation to the Schedule due to any event or circumstance beyond its reasonable control.
  2. Fraudulent Activity
    If you have claimed Points unlawfully or in breach of your Membership Agreement, then in addition to any other rights and remedies of PREMIER:

11.1 If you have been supplied with any Reward, paid for using any such Points, you will be liable to pay to PREMIER on demand an amount equal to the value of such Reward less any payment you made in respect of such Reward.

11.2 PREMIER shall be entitled to cancel any undelivered orders for Rewards you have made.

11.3 PREMIER shall be entitled to forfeit all of your Points, including validly claimed Points.

11.4 PREMIER shall be entitled to refuse to award further Points.

11.5 PREMIER shall cancel your membership.

  1. Termination
    12.1 You may at any time by notice to PREMIER terminate your membership of the Scheme. In such case, your membership will terminate within 7 days following receipt of your notice. PREMIER may terminate your membership of the Scheme at any time immediately by notice to you.

12.2 PREMIER may close the Scheme at any time by at least one week’s notice on the website which shall affect a termination of your Membership Agreement at the point of closure.

12.3 We may terminate your membership of the Scheme immediately by notice to you if you:

12.3.1 commit an irremediable material breach of your Membership Agreement;

12.3.2 commit any breach of these terms (however minor, and whether or not remediable) and you commit a similar breach again after notice from PREMIER;

12.3.3 commit any remediable breach of these terms and conditions (however minor) and do not remedy that breach in a reasonable period after notice from PREMIER.

12.4 On closure of this Scheme or termination of your membership of the Scheme, your Membership Agreement will terminate, and all your Points will automatically cease to be valid and be forfeited.

  1. Variations
    PREMIER may unilaterally vary the Scheme and all or any of the terms of the Scheme, including these terms and conditions, and any other terms of your Membership Agreement in any way and at any time immediately by notice posted on the company Website, or by notice sent by email or post to you.
  2. General
    14.1 These terms and conditions, together with any other terms stated on the company website, constitute the entire agreement between you and PREMIER relating to the Scheme. Except for these express written terms, you agree that in entering into the Agreement you have not relied on any oral or written statement or representation from PREMIER.

14.2 The Points and Rewards may be subject to taxation. Any such tax liability is your sole responsibility and PREMIER will not accept any responsibility for tax liabilities incurred as a result of any receipt by you of Points or purchase by you of Rewards using Points, or in respect of contract support or any other discounts, rewards or benefits received by you in return for the purchase of PREMIER’s products.

14.3 No person other than you and PREMIER shall have the right to enforce any term of your Membership Agreement, including these terms and conditions, and the Contracts (Rights of Third Parties) Act 1999 shall not apply. In any event the Membership Agreement and these terms and conditions may be varied without the consent of any third party.

14.4 PREMIER may sub-contract its obligations in relation to the Scheme and its operation and may appoint an agent to operate the Scheme on its behalf.

14.5 Where in connection with the Scheme, including in registering for the Scheme, you provide any information relating to an individual, such as details of sole traders, partners, directors or employees, contact details of individuals, and other personal data, this data will be managed and used in accordance with the PREMIER Privacy Policy as set out on the company website.
In particular, such information may be held by PREMIER or its agents or sub-contractors for the purposes of operating the Scheme, and such information may be passed on to third party providers to enable efficient delivery of the scheme. You will be responsible for ensuring that all such individuals have consented to the use of their data in the manner envisaged above.

14.6 All notices and communications by you to PREMIER concerning the Scheme, including complaints and questions, shall be sent by email to quotes@prime-glazing.co.uk. All notices and communications from PREMIER to you may be sent by email using the address which you have provided PREMIER in your registration with the Scheme. You will be responsible for keeping this email address up to date.

14.7 In these terms and conditions a reference to a “person” includes a reference to a company or other body corporate, association, partnership or individual; a reference to the singular shall include the plural and vice versa; references to liability include liability in contract, negligence, tort and otherwise howsoever, other than for fraud; and a reference to any gender shall include every gender.

14.8 You agree that the Scheme and your Membership Agreement is governed by English Law, and that the English Courts shall have exclusive jurisdiction.

  1. IT Liability
    15.1 PREMIER and its affiliates are not responsible for lost, interrupted or unavailable network service or other connections, miscommunications, computer or technical failure, or incorrect or inaccurate bidding information howsoever caused or other error of any kind whether human, mechanical or electronic.
  2. Disqualification
    PREMIER reserves the right to disqualify any participant in the Scheme who tampers with or abuses any aspect of the Scheme, or who fails to comply with any of these terms and conditions.

The scheme is governed by English Law with English Courts having exclusive jurisdiction



Please see our Privacy Policy here